Payment Policy

Payment Policy – Perfumelle

At Perfumelle, we aim to provide a seamless, secure, and transparent payment experience for all our customers.
This policy explains which payment methods we accept, how your payments are processed, and what security measures are in place to protect your information.

1. Accepted Payment Methods

Perfumelle accepts the following payment options at checkout:

  • Visa, Mastercard, American Express, and Maestro credit and debit cards

  • Apple Pay and Google Pay (where available)

  • Shop Pay for fast and secure checkout through Shopify

  • PayPal (if selected at checkout)

All transactions are processed in GBP (£) or EUR (€), depending on your region.
Currency conversions are handled automatically by your bank or payment provider.

2. Secure Payment Processing

All payments on myperfumelle.com are processed through Shopify Payments — a PCI DSS Level 1 certified gateway powered by Stripe.
This ensures that your financial information is encrypted and transmitted securely through SSL technology.

Perfumelle does not store or have direct access to your full credit card details.
All payment data is managed exclusively by our secure payment partners.

3. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing:

  • Your order number

  • Purchased items

  • Billing summary

  • Estimated shipping time

If you do not receive this email within a few minutes of purchase, please check your spam folder or contact us at support@myperfumelle.com.

4. Payment Authorisation & Verification

To protect against fraud, some transactions may require additional verification through 3D Secure (as mandated by PSD2 regulations).
This process may involve confirming your payment through your banking app, text message, or password.

Perfumelle reserves the right to cancel or hold orders if fraud or unauthorised activity is suspected.
In such cases, you will be contacted immediately for verification.

5. Refunds

Refunds are issued only to the original payment method used at checkout.
Once approved, refunds are processed within 5–10 business days, depending on your bank or card provider.
You will receive an email notification once your refund has been completed.

Please note: Processing times may vary depending on your financial institution’s policies.

For details on eligibility and timeframes, please refer to our Returns Policy.

6. Taxes and Duties

All prices shown on the Perfumelle website include applicable VAT for UK and EU customers.
For international orders, local customs duties or import taxes may apply depending on your country’s regulations — these are the responsibility of the customer.

7. Failed or Declined Payments

If your payment is declined:

  • Verify that your card information is correct and up to date

  • Check your available balance or credit limit

  • Contact your card issuer for further assistance

If issues persist, please reach out to support@myperfumelle.com, and our team will assist you.

8. Customer Support

For any payment-related inquiries, please contact us:

📧 support@myperfumelle.com
📍 Perfumelle
90 York Way
London, N1 9AG
United Kingdom

Company Number: 16776895

9. Compliance Statement

This Payment Policy complies with:

  • UK Consumer Rights Act 2015

  • EU Payment Services Directive 2 (PSD2)

  • Google Merchant Center and Shopify Payments UK requirements

All payment operations on myperfumelle.com are encrypted, traceable, and processed through verified financial institutions.